The Foundation publishes its report “Our technical assistance system”

In order to share the experience accumulated since 2013, the Grameen Crédit Agricole Foundation is publishing its report “Our technical assistance system”.

Technical assistance programs serving our partners

In 2013, the Grameen Crédit Agricole Foundation made the strategic decision to embark on the activity of coordinating technical assistance programs in order to strengthen its impact capacity. Funded by the French Development Agency (AFD), "the African Facility" is the first support program initiated by the Foundation. It aims to support small microfinance institutions with high potential and a social vocation by granting them a loan associated with technical assistance activities.

The Foundation now offers six major technical assistance programs, in cooperation with major international organizations, to strengthen the network of microfinance institutions and impact businesses in Africa, the Middle East, Europe and Asia. This support activity has become one of the Foundation's four core businesses, alongside financing, investment and investment advice.

Diversify and structure your support programs

Since launching this activity, the Foundation has mobilized appropriate funding from institutional stakeholders. It also adheres to clear procedures based on international best practices and compliance with donor criteria regarding procurement rules.

The richness of technical assistance is reflected in the variety of coordinated programs, both general and thematic. With eight years of experience, it now has a proven capacity to strengthen its partners.

A contribution to its impact model 

Beyond operationally strengthening its partners, the Foundation also supports them in addressing the many challenges they face in constantly evolving environments and markets. Technical assistance programs help develop strategies for inclusive green finance, digitalization, and the financial inclusion of refugees, among others.

The Foundation also plays a role in promoting social impact banking practices. The Solidarity Bankers program contributes significantly to this within the Crédit Agricole group.

Lessons and recommendations

In 2020, with the methodological assistance of Cerise, an independent organization, the Foundation decided to conduct an in-depth evaluation of its technical assistance. It is now drawing lessons from this model through insights into the entire process: internal procedures, intervention methods, involvement of beneficiary organizations, choice of service provider, reporting, post-mission monitoring, etc.

Through this report, the Foundation reflects this work by sharing its experience with all those who contribute to the consolidation of the inclusive finance sector.

 

Discover the report

Technical assistance for strengthening inclusive green finance

©GODONG

The African Facility is a technical assistance program set up in 2013 by the Grameen Crédit Agricole Foundation, in partnership with theFrench Development Agency (AFD), to support rural microfinance institutions in sub-Saharan Africa.

RENACA is a Tier 2 microfinance institution established in 2005. Located in Benin, its mission is to significantly strengthen the economic base of vulnerable rural, peri-urban, and urban populations engaged in self-employment activities. It offers individual and group loans to a predominantly female clientele in six regions of Benin. As part of the African Facility program, RENACA received technical assistance, with the support of the firm YAPU Solutions, to strengthen its actions in inclusive green finance.

A look back at the system with Thomas DOVONOU, Head of Credit Services, in charge of Promoting New Products at RENACA.

  • How important was this mission for your institution?

This mission consisted of an initial intervention with RENACA-Benin (National Network of Self-Managed Village Savings and Credit Banks of Benin) to develop our green agenda and define our organizational objectives. On the one hand, we wanted to benefit from an introductory awareness session on the concept of inclusive green finance. On the other hand, an institutional assessment was necessary to take stock of our actions in the field of inclusive green finance and to identify and exploit market opportunities.

As RENACA operates primarily in rural areas, one of our priorities was to receive advice on how to expand our agricultural credit product offerings, in terms of scope, productivity, and climate change risk management. The firm also specifically trained us on the concept of Climate-Smart Agriculture.

  • How the relationship with the consultant throughout the mission?

YAPU conducted an assessment of RENACA's initial implementation of inclusive green finance, based on a review of our documentation and processes, and by interviewing our teams. The firm worked closely with all of the Network's stakeholders (senior management, operational staff, elected officials, and clients) to define our challenges and structure our priorities in an action plan. This provided us with a framework to strengthen our activities toward a more active and environmentally responsible organization.

We particularly appreciated YAPU's participatory approach, as well as the good preparation of the mission and the quality of the documentation provided.

  • What actions did you implement following this mission?

We first completed a Green Index and disseminated the results within the Network. This way, the teams were informed of our current situation in terms of the level of implementation of inclusive green finance and became aware of our areas for improvement and possible opportunities.

Then, the results of the mission were used to improve the inclusive green finance system through the implementation of certain recommendations.

For example, we have developed a list of activities excluded from funding because they are harmful to the environment and customer well-being (charcoal production, extraction activities leading to the pollution of water bodies, etc.). This list has also been supplemented with a list of behaviors for sustainable change expected from our customers.

We have also developed our range of agricultural financial products through the implementation of an appropriate system in terms of strategy, actor profile (operational agents and pool agricultural finance specialists), procedures and policies, tools, financial resources, partnerships, etc.

Finally, RENACA developed an environmental and social policy, which was adopted by its Board of Directors. The next step will be to disseminate it to network stakeholders (operational agents, customers, elected officials, etc.).

Ultimately, thanks to YAPU's involvement, we gained a better understanding of the opportunities and challenges associated with inclusive green financing. This mission therefore enabled a real awareness-raising among the Network's teams, from senior management to field agents.

 

Phare, The Cambodian Circus is touring France!

Phare Circus (Cambodia) © Oyen Rodriguez

Phare Performing Social Enterprise (PPSE) is a social enterprise created in 2012 at the initiative of Phare Ponleu Selpak ("The Light of the Arts"), a Cambodian NGO that has been working for over 20 years to provide access to quality education and artistic training for children in great need. Today, the NGO educates over 1,000 children and has over 300 students in its performing arts school located in Battambang. It offers these young artists classes in circus, theater, music, and dance through 4- to 6-year professionalization programs.

The Grameen Crédit Agricole Foundation has been a shareholder in PPSE since 2013 and provides financial support for the development of its projects, including Phare Cafe, Phare Boutique, and Phare, The Cambodian Circus. PPSE has also received technical assistance through the Solidarity Bankers program in 2019 and 2020.

Phare, The Cambodian Circus was created to provide employment opportunities to young students and graduates of the Phare Ponleu Selpak Circus (PPSA) programs. 80% of the dividends generated are donated to the PPSA association to ensure the project's sustainability. The initiative is a success: Phare artists perform every night under a big top in Siem Reap and their performances have attracted more than 100,000 spectators since opening in 2013. They have also toured extensively around the world: in Asia, Australia, the United States, and Europe. The Crédit Agricole group also had the privilege of welcoming the troupe to its Montrouge campus in 2015. In eight years, Phare, The Cambodian Circus has become one of Cambodia's most innovative social enterprise models.

Don't miss the opportunity to discover their work during their French tour between November and December 2021. "White Gold," the title of their show, is a periphrasis for rice, omnipresent in Cambodian daily life and imagination. It is the central element of the scenography and brings a poetic dimension to the prowess of the artists who perform juggling and acrobatics with poetry and energy. Much more than a circus show, Phare performances are unique in the world: they combine dance, theater, live music, and circus arts. Breathtaking.

Book your tickets: //pharecircus.org/or-blanc-france-2021/

The Grameen Crédit Agricole Foundation participates in the African Microfinance Week 2021

The 5th edition of the African Microfinance Week (AMW), dedicated to the development of financial inclusion in Africa, will take place from October 18 to 22, 2021 in Kigali, Rwanda, on the theme of resilience.

Organized by ADA Microfinance (Support for Autonomous Development) In Luxembourg, the main objective of SAM 2021 is to bring together the thoughts and commitments of the different categories of actors in the African inclusive finance sector. Conferences and training sessions are organized throughout the week to discuss strategies and actions to be taken to, on the one hand, strengthen the resilience capacities of financial services operators and beneficiary populations, and on the other hand, accelerate their progress towards the sustainable development goals.

The SAM Conference: “We are not born resilient, we become it: strengthening inclusive finance to overcome crises”

This conference will be held over two days and will be structured into plenary sessions.

It is in this context that Philippe Guichandut, Director of Inclusive Finance Development at the Grameen Crédit Agricole Foundation, will speak during two sessions on "MFIs and the Covid-19 crisis in Africa: Survey results and lessons learned" as well as "Financing the inclusive finance sector in times of crisis: what role for investors and donors in strengthening the resilience of the sector?". On this occasion, Philippe Guichandut will share the experience of the Grameen Crédit Agricole Foundation during the Covid-19 crisis and the results of the surveys carried out, in partnership with Inpulse And ADA, with their partner microfinance institutions.

Violette Cubier, technical assistance program manager at the Foundation, will speak at an experience-sharing session on financial innovations that promote the resilience of refugee populations.

Training and workshops

SAM 2021 also offers around twenty training courses on different themes: agricultural finance, digital finance, inclusive insurance, social performance, etc.

At the initiative of the United Nations High Commissioner for Refugees and the Grameen Crédit Agricole Foundation, a training session is being organized on the theme of financial inclusion for refugees and host communities.

Training on microinsurance will also be provided by the Grameen Crédit Agricole Foundation, the International Labour Organization and the Micro Insurance Network.

Finally, Sébastien Simonot, Investment Officer at the Foundation, will speak at the workshop “Green and Inclusive Finance: Understanding and Addressing Client Vulnerabilities.” The training will provide participants with an overview of client needs assessment frameworks, data collection tools, and strategies for integrating inclusive green finance programs into their organizations.

The opportunity to meet its partners

On the occasion of SAM 2021, the Foundation will meet with its African partners, notably those involved in the African Facility's technical assistance program, developed since 2013 in partnership with the French Development Agency (AFD) and which will end on December 31 of this year. Meetings will be organized in advance of SAM 2021 and will allow all parties involved to take stock of this mechanism, which has helped strengthen some twenty microfinance institutions in sub-Saharan Africa, the Foundation's priority intervention area.

Discover the Grameen Crédit Agricole Foundation's technical assistance programs here.

The Foundation is a signatory of the Customer Protection Pathway

The Grameen Crédit Agricole Foundation is proud to be a signatory of the Cerise + SPTF Client Protection Pathway. This path guides financial service providers in implementing client protection standards, which are essential consumer protection practices in terms of product design and delivery, over-indebtedness prevention, transparency, responsible pricing, fair and respectful treatment of clients, client data confidentiality, and complaint resolution mechanisms.

The Customer Protection Pathway is a tool developed by CHERRY* and the Social Performance Task Force (SPTF)** to help financial services providers engage, make progress and ensure customer protection standards.

Edouard Sers, Head of Risk, Compliance, and Impact at the Foundation, expressed his enthusiasm for the launch of the Client Protection Journey: “When the Smart Campaign closed last year, I was worried that the industry would lose focus on client protection. As a partner of 76 MFIs in Sub-Saharan Africa, Southeast Asia, South Asia, Eastern Europe, and Central Asia, the Grameen Crédit Agricole Foundation pays close attention to their practices during each due diligence and stands ready to support them on their journey to excellence in client protection, through financing and technical assistance. I am delighted that CERISE and the SPTF are taking on this important role in our industry.”

Only collectively can we ensure the stability of the sector, especially in these times of climate change and pandemic. The Foundation therefore strongly encourages its partners to prioritize customer protection and join this important initiative.

 

Download the Joint Declaration


*CERISE is an association created in 1998 that promotes responsible, inclusive and ethical finance and works with various stakeholders in the sector to co-create social standards tools and social assessment tools that are free and accessible to all.

**SPTF is a non-profit organization that seeks to develop and promote standards and best practices for social performance management to make financial services safer for customers.

 

African Facility: technical assistance for ACFIME

© Didier Gentilhomme

The African Facility is a mechanism set up in 2013 by the Grameen Crédit Agricole Foundation, in partnership with theFrench Development Agency (AFD), to support rural microfinance institutions in sub-Saharan Africa.

This system, which ends at the end of 2021, will have enabled 326 technical assistance missions to be carried out with 26 microfinance institutions for a total amount of €3.52 million in subsidies.

A look back at the program with an interview with Gaston Assagwe, Director General of theACFIME.

ACFIME (Community Agency for Micro-Enterprise Financing) is a Tier 3 microfinance institution (credit portfolio < 10 million USD) based in Burkina Faso. As of the end of December 2020, the institution served 21,504 clients with an outstanding loan of €1.9 million. It offers credit and savings products to a primarily female clientele (90%) and living primarily in rural areas (90%).

As part of the African Facility technical assistance program, consultant Pierre Houssou supported the institution in developing a risk map adapted to its challenges and its development strategy.

Why was developing a risk map important for ACFIME?

A microfinance institution founded in 2007, ACFIME has expanded its activities nationally with three branches and seven service points. From its inception, it established an internal audit department to ensure control of the institution's operations and anticipate risks. As part of the African Facility, the institution was assisted by consultant Pierre Houssou in developing a risk map. Today, periodic monitoring of the map allows for monitoring the evolution of each risk and rapid action to be taken to correct them.

What did you expect from the consultant? Did the results meet your expectations?

How to identify a risk, how to analyze it, how to measure its importance in a sustainable and viable way for the institution? Thanks to this mission, the internal audit department was first trained on the concept of risks and how to develop a risk mitigation plan. Since risks can be found in every position and every procedure or process, everyone's collaboration was essential to achieve the mission's second objective: the development of a risk map. The participatory approach used by Pierre Houssou (individual questions and answers, focus groups, votes, plenary sessions, etc.) allowed each ACFIME member to be an active participant in this major work of reflection and analysis.

 What could have been the avenues for improving this mission?

The duration of the mission could undoubtedly have been extended. But the outcome was very positive, and at the end of the mission, a risk management committee was established within ACFIME to independently update the risk mapping. We now have a precise risk mapping system tailored to financial, operational, and strategic risks, as well as effective management tools. The annual internal audit plan is also based on this risk mapping to help ACFIME evolve.

How did this mapping help you better manage risks during the Covid-19 crisis?

Since the implementation of this mapping, the identified risks have been the subject of a mitigation plan, the implementation of which has helped prevent and reduce existing risks. In the context of the Covid-19 crisis, the mapping helped ACFIME quickly turn to local financial partners, such as the Burkinabe government, to cope with the drying up of international funding, due to travel restrictions and health restrictions on a global scale.

 

SOLIDARITY BANKERS: TWO “DIGITAL STRATEGY” MISSIONS AVAILABLE

 

©GODONG

Solidarity Bankers is a skills volunteering program launched by the Grameen Crédit Agricole Foundation and Crédit Agricole SA in 2018 with a dual objective: on the one hand, to support microfinance institutions and impact businesses financed by the Foundation with technical assistance, and on the other hand, to promote the skills of Group employees who wish to get involved in socially useful projects.

The missions can take place during the Solidarity Banker's working hours (skills sponsorship) AND/OR during holidays (volunteering).

Currently, two “Digital Strategy” missions are available in the field or remotely:

  • Field mission in favor of Smart Credit (Moldova)

Smart Credit is a microfinance institution founded in 2010 by five local professionals with a shared vision: to provide financial services to socially disadvantaged people and small Moldovan entrepreneurs. The institution has over 3,000 active borrowers and manages a portfolio of €4.4 million.

The selected Solidarity Banker will be responsible for assessing the institution's digital strategy and contributing to its development. Experience in IT project management and fluency in English are required.

For more information, see the mission sheet on ca-solidaires.fr.

  • Field or remote mission for OXUS (Kyrgyzstan)

OXUS Kyrgyzstan (OKG) is a microfinance institution that provides financial services to the working poor and underbanked in Kyrgyzstan. The institution serves 8,000 active borrowers and manages a portfolio of €6.4 million.

The selected Solidarity Banker will be responsible for supporting OKG in evaluating digitalization processes and developing a new digital strategy, including a detailed action plan. Experience in IT project management, ideally with digitalization projects, is required. Fluency in English is required; knowledge of Russian would be a plus.

For more information, see the mission sheet on ca-solidaires.fr.

To apply, send your CV and cover letter (or 2 paragraphs outlining your motivations) to:

 

 

[TESTIMONY] A SOLIDARITY BANKER IN CAMBODIA

©Philippe Lissac/GODONG

Launched by the Grameen Crédit Agricole Foundation and Crédit Agricole SA in 2018, Solidarity Bankers is a skills-based volunteer program open to all Crédit Agricole Group employees in support of microfinance institutions or impact businesses supported by the Foundation.

Discover the opinion piece by Jean Baptiste Bounes, Solidarity Banker at SODICA, who carried out a remote mission between 2020 and 2021 in support of Phare Performing Social Enterprise (PPSE).

Fighting poverty through entrepreneurship

The Grameen Crédit Agricole Foundation, and more specifically the Solidarity Bankers program, were introduced to me by Eric Campos during a CACIF corporate plenary session in December 2019. I was immediately drawn to the Foundation's mission to combat poverty by promoting socially impactful entrepreneurship and inclusive finance in developing countries. I then contacted the Foundation to receive the various Solidarity Bankers offers and apply for those that matched my motivations and skills.

After several interviews conducted by the Foundation team, I was selected to advise PPSE in Cambodia on its fundraising strategy.

The proposed mission met my expectations in every way: to be able to put my skills to good use on a project with a strong social impact in a difficult context linked to Covid-19; to discover a new culture and to get out of my professional comfort zone.

The challenge of this mission was to be able to successfully collaborate remotely over a long period while maintaining intensity in the fundraising process.

A remote mission during a pandemic

Due to restrictions related to the health context, I participated through my intervention with PPSE in the Foundation's first remote Solidarity Bankers mission.

Unlike field missions, which typically take place over two consecutive weeks, my mission was carried out one day per week over 15 weeks. This schedule was better suited to a fundraising operation, allowing me to be present alongside the manager and shareholders for the long term.

Real educational work was carried out during the first discussions to ensure that the level of understanding of the different issues was the same for each participant.

Additionally, weekly meetings were organized to maintain close collaboration despite the distance. Defining the various stages of the process in advance also facilitated its smooth execution. This planning allowed the Foundation to consider new remote missions with confidence.

Skills volunteering: an experience to be repeated

This experience was very enriching, both on a human and professional level.

First of all, the real autonomy I was given allowed me to ask myself the right questions, assert myself, and gain the confidence to successfully complete my daily tasks. This experience undoubtedly marked a turning point in my professional career.

I also had the chance to work alongside a company with a strong social impact and Impact Investing funds, which was really important to me as I find this world exciting and promising.

This mission also brought me a lot on a human level. I discovered a very different culture and met inspiring and enriching people.

I would particularly like to thank Dara Huot, CEO of PPSE, for her extreme generosity, kindness, and trust. The investment in terms of time and workload is certainly significant, but if I had to do it all over again, I would do it again without hesitation.

 

 

African Facility: technical assistance for GRAINE SARL

© Didier Gentilhomme

 

The African Facility is a mechanism set up in 2013 by the Grameen Crédit Agricole Foundation, in partnership with theFrench Development Agency (AFD), to support rural microfinance institutions in sub-Saharan Africa.

A look back at this program through the testimony of Eléonore Marie Céline Compaore-Gyebre, Manager of GRAINE SARL.

Founded in 2006, the Burkinabe microfinance institution GRAINE SARL (Investment and Savings Support Group) is a Tier 3 organization (credit portfolio < 10 million USD). At the end of December 2020, GRAINE SARL offered group and individual credit products to 17,926 clients, mainly women (75%), living in rural areas (66%), for an outstanding credit of €4.9 million.

As part of the African Facility technical assistance program, GRAINE SARL received support throughout its digital transformation process. Consultant Thomas Carrié assisted the institution with the implementation of new integrated cloud-based information management software, secure data migration, and user training.

Why was the implementation of a new Information and Management System (MIS) important for GRAINE SARL?

By 2018, we had reached a level of growth that required more powerful information management software than the one we were using. Consolidating data and producing reporting had become unachievable within the required timeframe. In addition, given the extent of the network (6 branches and 29 service points), we wanted to develop innovative financial products to better meet customer needs and improve our profitability. The acquisition of new integrated software allowed us to interconnect all the counters as well as the head office. This tool allowed us to have a consolidated view of the information collected in the field in real time, to make data collection more reliable, to secure it and to develop new products.

What did you expect from the consultant? Did the results meet your expectations?

Beyond the acquisition of this new software, we needed someone with a deep understanding of the microfinance sector and the issues surrounding digitalization. Thomas Carrié, working with Yempabou Samuel Nidjergou, based in Ouagadougou, provided excellent support, from defining our needs to configuring and deploying the software. They then helped us manage data migration and user training, all while respecting the deadlines! We are very satisfied with the service, both in terms of the consultants' expertise and interpersonal skills.

What is your assessment of this mission and what could have been the areas for improvement?

Previously, each counter operated in a non-centralized manner, and the GIS was cumbersome. Since everything was manual, verification was difficult and the risk of error high. Furthermore, monitoring and maintaining all the servers was expensive. Centralizing data using the new cloud-based GIS allows us to monitor the status of operations on a daily basis and guarantee the security and reliability of the information collected. The GIS has thus saved us time, money, and security. We are now completely satisfied with it, even if updates are sometimes faulty due to power outages or poor internet connectivity in the country.

Have you improved customer satisfaction or developed new products or services using GIS?

The reliability of the information is now optimal, and we obtain 90% of customer satisfaction. The new GIS has allowed us to offer new local services such as the digitalization of tontine collection (daily savings collection).), the establishment of the SMS Banking[1] and the ability to make credit disbursements or savings deposits regardless of the service point. We want to strengthen the digitalization of information collection. To this end, we will equip our agents with digital tablets so that they can record all information concerning potential customers in the field.

 

[1] THE SMS Banking is a form of Mobile Banking allowing MFIs to send messages to their clients' mobile phones. This service also allows clients to carry out certain operations via SMS (for example: making a savings deposit or withdrawal).

The Foundation, partner of the 1st edition of the Impact Finance Barometer

The Grameen Crédit Agricole Foundation is a partner in the first edition of the Impact Finance Barometer, launched at the Zero Exclusion, Zero Carbon, Zero Poverty Global Forum on September 2, 2021. This publication, coordinated by Convergences, is the result of a collaborative effort bringing together impact finance experts, analysts, investors, and microfinance institutions. It compares different visions of impact investing and financial inclusion around the world.

With the theme "financing social and environmental transitions," this Barometer presents key figures from the sector and the levers for developing inclusive finance that serves people and the planet. How can funding be redirected toward an impactful project? How can investors and project leaders connect? Is there a common measure of impact?

This edition also looks back at the challenge of financial inclusion in the face of the Covid-19 crisis, and in particular the impact of this crisis on microfinance institutions.

Edouard Sers, Director of Risks & Impact at the Foundation, spoke on this subject at the 3Zero World Forum:

“The Covid-19 crisis has had a significant impact on the Grameen Crédit Agricole Foundation’s partner microfinance institutions (MFIs), an impact that should be nuanced depending on the region and the countries affected. The two main financial consequences of the crisis have been a generalized increase in credit risk, which has impacted profitability (especially in 2020) and, consequently, an impact on equity. At the beginning of the year, 60% of the MFIs surveyed thought they needed new equity. By mid-2021, the latest surveys we conducted show that one in five MFIs is still looking for a solution to adequately recapitalize. On the other hand, there has been no widespread liquidity crisis, and despite the loss of profitability for many, the sector has generally demonstrated responsibility by maintaining jobs. We therefore remain optimistic given the sector’s great resilience. In order to support its partners, the Foundation continues to develop its financing and technical assistance offerings.” It also regularly shares the findings of its Covid-19 Observatory based on surveys conducted in partnership with ADA And Inpulse to collect the feelings of the actors on the ground.

Discover the Barometer here .

Discover the report from the Grameen Crédit Agricole Foundation: “The impact of the Covid-19 crisis on microfinance institutions. Findings and perspectives” ".