Chamroeun Microfinance: a Solidarity Banker in Cambodia

© Grameen Crédit Agricole Foundation/GODONG

Chamroeun Microfinance Plc is a Cambodian institution that places social vocation at the heart of its business model. It provides financial services to disadvantaged populations, excluded from the offerings of other, more commercial microfinance institutions..

THE ORGANIZATION AND THE FOUNDATION

The Foundation has granted eight loans to Chamroeun Microfinance Plc since 2010, totaling €5,054,000. The institution also benefited from the Solidarity Bankers program in 2018. An International Human Resources expert from the Crédit Agricole group spent two weeks in the field to support Chamroeun Microfinance Plc's teams in identifying and implementing a human resources strategy.

THE CONTEXT OF THE MISSION

Faced with transformation challenges, Chamroeun Microfinance Plc needed to adapt its business model, strategy, and HR policies. In 2017, despite restructuring, the institution was still facing HR issues, such as team renewal, the need to strengthen the skills of operational staff, and supervisory issues in some branches. The objective of the mission was therefore to support the institution's HR function in adapting and improving its strategy, policies, procedures, and management tools.

THE RESULTS

The Solidarity Banker assessed existing HR tools and procedures and then proposed a two-year Human Resources strategy and ways to promote leadership within the organization. Thanks to this operational support, Chamroeun Microfinance Plc, in the process of completely transforming its business model and renewing its management team, was able to implement an effective human resources policy. Following his mission and thanks to the trusting relationships established with Chamroeun Microfinance Plc's management, the Crédit Agricole expert was also able to provide ad hoc support, upon request, for the implementation of his recommendations.

This article was published in "Our technical assistance system", accessible here