Chamroeun, a partner of the Foundation, obtains Smart Certification

© Smart Campaign

The Smart Campaign, a global initiative to integrate customer protection principles into the financial inclusion sector, has publicly recognized Chamroeun, a partner of the Grameen Crédit Agricole Foundation since 2010, for its customer protection efforts by awarding it Certification. The institution joins more than 115 other financial inclusion organizations in over 40 countries that have been certified since the program's launch in January 2013.

“We extend our sincere congratulations to Chamroeun,” said Isabelle Barrès, Director of the Smart Campaign. “Its willingness to do the necessary work to prepare for and undergo the intensive assessment process is a testament to its deep commitment to its clients. The institution has shown that achieving this goal in the area of client protection is possible. Its example will catalyze a movement toward certification within the broader industry.”

The Smart Campaign's Customer Protection Certification Program publicly recognizes institutions that provide financial services to low-income households and whose treatment standards meet the Smart Campaign's seven Customer Protection Principles. These principles cover important areas such as pricing, transparency, fair and respectful treatment, and the prevention of over-indebtedness. The certification program includes a set of rigorous standards against which institutions are assessed by independent third-party assessors accredited by the Smart Campaign. The assessors are specialized rating agencies with extensive experience and have analyzed hundreds of institutions to date.

Chamroeun has a long-standing commitment to protecting its customers. Before being certified, the Smart Campaign assessed the institution's practices and helped develop the Campaign's tools to advance the industry.

For more information about Chamroeun, click here.