ACFB – Personnel evaluation system mission and career management plan (Benin)

Mission objective:

The Association of Grassroots Financing Funds (ACFB) is a microfinance institution created in 1995 as part of a project by the local NGO GRAPAD. Its mission is to provide quality financial and non-financial services to economically disadvantaged, predominantly female, working populations with a view to their advancement.

Today, ACFB has a Human Resources Department within the General Administration Department, composed of two agents: an HR Monitoring Officer, promoted in 2019 to prepare for the retirement of the former Monitoring Officer, and an Assistant. The institution also has a human resources management manual, HR management tools, and software to manage salaries. However, ACFB lacks a formalized staff evaluation system and a career management plan to leverage the skills and potential of its employees, while identifying and meeting their expectations.