Hekima – Design of a new microcredit loan product

Mission objective:

As part of its development, Hekima is implementing processes to improve its business. With the constantly evolving needs of its customers, the institution is continually seeking new and better ways to serve them. It is in this context that Hekima aims to develop new services and loan products that meet the needs of its customers.

To stand out from the competition, Hekima seeks to offer its customers services or products with real added value.

Exploiting the potential offered by new technologies could also help to optimize the management of internal operational processes and simplify the credits offered.

Technological and digital innovations must, as far as possible, be integrated into the thinking behind the development of a new innovative product or service for Hekima, and in particular:

• Multichannel, which allows customer requests to be processed through different access channels and means of communication;
• Digital signature as well as the exchange of dematerialized documents;
• Scoring tools using augmented intelligence technology to accurately assess the quality of borrowers;
• Technological solutions, such as chatbots, …

The objectives and scope of the Solidarity Bankers' mission listed below may be modified.

Please note that this mission can possibly be carried out in pairs in order to have the most complete profile and to carry out the mission in its entirety.