AFK – Mission Strengthening operational risk management

Mission objectives:

AFK aims to improve living conditions in Kosovo by providing access to sustainable financial services for small and microenterprises. As of December 2021, AFK had 24 branches located throughout the country and employed 225 staff. The institution serves 20,733 active borrowers (231 women and 501 rural borrowers) and manages a financing portfolio of €40.2 million.

AFK has developed a risk management policy focused primarily on credit risk. Given its growth, the institution now wishes to equip itself with an appropriate risk management system to improve the identification and analysis of risks, particularly operational risks. The Solidarity Banker was tasked with supporting AFK in diagnosing current risk management procedures and tools, particularly operational risks.